Refund Policy

1. General Policy

DriveCare aims to provide a clear and fair approach to refunds. Due to the nature of vehicle servicing and mobile support, refunds are handled on a case-by-case basis depending on the type of service requested and the stage of the booking.

2. Booking Requests

Submitting a booking request through the website does not constitute a confirmed service or payment obligation unless explicitly agreed. If no payment has been made, there is no refund requirement.

3. Cancellations

If a booking has been confirmed, customers are encouraged to provide as much notice as possible when cancelling.

• Cancellations made with reasonable notice may not incur any charge.
• Late cancellations may be subject to a fee where time, travel, or scheduling has already been committed.

4. Deposits (If Applicable)

Where a deposit is required to secure a booking, this will be communicated clearly in advance.

• Deposits may be refundable if sufficient notice is given.
• Deposits may be non-refundable in cases of late cancellation or no-show.

5. Service Completion

Once a service has been carried out, refunds are generally not provided for completed work unless there is a clear and valid issue relating to the service provided.

Any concerns should be raised as soon as possible so they can be reviewed and addressed appropriately.

6. Service Limitations

Vehicle servicing and diagnostics can depend on various factors including vehicle condition, parts availability, and access. Where a service cannot be completed as initially expected, DriveCare will communicate the situation clearly and discuss appropriate next steps.

7. Refund Process

Where a refund is agreed, it will be processed using the original payment method where possible and within a reasonable timeframe.

The exact timing may depend on payment providers and banking processes.

8. Disputes

If you are dissatisfied with any aspect of a service, you are encouraged to contact DriveCare directly so the issue can be reviewed and resolved fairly and professionally.

9. Changes to This Policy

DriveCare may update this Refund Policy from time to time. Any updates will be published on this page and will apply from the date of publication.